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Member of the Month: Danny McClary, Waterfield Technologies

Picked up a thesaurus for myself to write about our new member of the month and resident linguist Danny McClary! You wouldn’t guess that the head of IT at Waterfield Technologies would also be the member with the biggest vocabulary, but hey! He reads a lot! Danny always meets us downstairs for Beer:30 and shares thoughts about his day. Wordle supreme champion and a lover of musicals, Danny is a big part of our community. 

From their first software solution in 1984, Waterfield Technologies has been at the forefront of technology solutions. If it improves customer engagement, Waterfield does it. From strategic vision and planning to implementation and management. Every technology, every platform, across your entire contact center operations. Waterfield helps you trade hassles and headaches for meaningful, measurable results. 

 

What do you do? Tell us a little bit about your company.  

I am the Director of Information Technology with Waterfield Tech. We specialize in providing contact center automation and AI solutions. We offer products and services that can automate customer interactions and improve efficiency using natural language processing and machine learning algorithms. We help our clients to handle a wide range of customer interactions, including phone, email, chat, and social media. Additionally, we provide a range of analytics tools to help companies gain insights into customer behavior and preferences. 

 

What is the best investment you’ve ever made?

Time in friends and family. 

 

How did you end up in your current role?

I began as a junior support technician in December 2015. My tasks and position gradually transitioned to head of internal IT as the company grew from approximately 30 to 600 over the past 7 years.

 

What advice would you give to 17-year-old you?

Do not get credit cards and be more financially responsible. 

 

What do you do to get rid of stress?

I like to quilt, sew and craft in my spare time. 

 

What is the plot of your favorite movie or book?

My favorite movie is The Hunt for Red October. This story centers around a Soviet navy submarine captain that wishes to defect to the USA.

 

What can’t you leave the grocery store without?

Definitely cheese and/or crackers. Ritz all day. 

 

What is one of your favorite things about being a member of The Root Coworking? 

Jess, Nichole, and Ben, of course. Also, having a safe and fun place to break up the monotony of day-to-day tasks. 

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